Are you planning to dig a garden, landscape or fence your lot, dig a patio or pool area, improve your driveway, repair your home's foundation, or add a porch, deck, or room to your home? Before you break ground on any project, you must obtain locates for any infrastructure that may be hidden underground.
Ontario One Call is a free service that contacts all infrastructure owners on your behalf to help you learn where it's safe to dig. Please visit Ontario One Call Ltd. before you dig, and take advantage of the free utility locate service.
| Why do I need locates? |
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| How do I request locates? |
For a locate request that affects a single address, please file the request at least five full business days before you plan to dig. Most requests required by private landowners, such as for a deck or landscaping, fall into this category. For a locate request involving more than one civic address, the locate must be requested at least ten business days before you plan to dig. This is typically for larger projects, such as street reconstruction or installing/replacing watermains or underground infrastructure. In an emergency that poses a threat to life or property, such as a watermain break or gas main break, call Ontario One Call directly at 1-800-400-2255. In an emergency locate, locators are required to be onsite within 2 hours of your call - 24 hours a day, 365 days a year. Emergency locates can only be requested by phone, not online. |
| Loyalist Township services covered by calling Ontario One Call |
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By filing a locate request through Ontario One Call, you will be provided with locate information for:
Other utility companies, like Hydro One, Bell Canada, and Enbridge Gas will also be contacted and will supply information based on where you plan to dig. |
| What happens next? |
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Ontario One Call will pass on your locate request to us and to other utility owners. Within the timeframe noted above (see How Do I Request Locates?) you will receive drawings showing you where the underground wires, pipes, or other infrastructure is, so you can complete your job safely. If there is infrastructure located at or near your planned dig site, the locator will place flags or paint on the ground. |
| What about emergencies? |
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Sometimes an emergency means you can't wait five days for information on underground infrastructure. In an emergency that poses a threat to life or property, such as a watermain break or gas main break, call Ontario One Call directly at 1-800-400-2255. In an emergency locate, locators are required to be onsite within 2 hours of your call - 24 hours a day, 365 days a year. Emergency locates can only be requested by phone, not online. |
| There are flags or paint on my property. Why? |
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If a locator has placed flags or paint markings on your property or the road allowance in front of your property, it means underground infrastructure locates have been requested by a contractor, a property owner, the Township, or another utility owner intending to excavate nearby. Locators use colour-coded flags or paint to indicate the type of infrastructure buried in the area.
To learn more about the planned excavation, please contact the Utilities Operations Clerk by email or at 613-386-7351, ext. 302#. |
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